These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile application, and services (collectively referred to as the “Platform”). By accessing or using this Platform, you agree to be legally bound by these Terms, along with our Privacy Policy and Disclaimer.

If you do not agree with any part of these Terms, you should not use the Platform.

1. Nature of Service

The Platform operates as a lead-generation and service-connection medium only. We help users connect with independent third-party technicians for TV and other appliance repair services.
We do not employ, manage, or supervise technicians listed or connected through the Platform.

2. User Eligibility

By using this Platform, you confirm that:

• You are 18 years or older

• You are capable of entering into a legally binding agreement

• The information provided by you is true, accurate, and complete

3. Booking & Service Requests

When you submit a service request:

• Your details are shared with independent technicians for contact and service fulfillment

• Assignment of a technician is not a guarantee of service quality or outcome

• Service timing, charges, and scope are directly decided between you and the technician

The Platform does not interfere in pricing, negotiations, or service execution.

4. Technician Verification & User Safety

For your safety and protection, users are strongly advised to:

• Verify the technician’s identity before allowing any work

• Take and keep a photo of the technician’s Aadhaar Card or valid government ID

• Proceed with the service only after full personal satisfaction

Failure to verify the technician is solely the user’s responsibility. The Platform shall not be held liable for any issue arising from lack of verification.

5. Payments & Charges

• Payments, if any, are directly between the user and the technician

• The Platform does not collect, process, or control service payments

• Any dispute related to pricing, refunds, or service charges must be resolved directly with the technician

6. Limitation of Liability

The Platform shall not be responsible or liable for:

• Quality of service provided by technicians

• Any loss, damage, theft, injury, or misconduct

• Delays, incomplete work, or unsatisfactory service

• Any dispute between user and technician

Users engage technicians entirely at their own risk and discretion.

7. User Conduct

Users agree not to:

• Provide false or misleading information

• Misuse the Platform for illegal or fraudulent purposes

• Harass, threaten, or abuse technicians or platform representatives

• Attempt to damage, hack, or disrupt the Platform’s operation

Violation of these rules may result in immediate suspension or blocking of access.

8. Intellectual Property

All content on the Platform, including text, logos, graphics, and layout, is the intellectual property of the Platform owner and may not be copied, reproduced, or reused without written permission.

9. Suspension or Termination

We reserve the right to:

• Suspend or terminate access without prior notice

• Block users found violating these Terms

• Remove or restrict Platform usage for security or legal reasons

10. Third-Party Links & Services

The Platform may contain references or links to third-party services. We are not responsible for their content, actions, or policies. Users access such services at their own risk.

11. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any dispute shall fall under the exclusive jurisdiction of Indian courts.

12. Changes to Terms

We reserve the right to modify or update these Terms at any time without prior notice. Continued use of the Platform after changes implies acceptance of the updated Terms.

13. Contact Information

For any questions, concerns, or legal communication related to these Terms, you may contact us at:

Email: contact@tvrepairdelhi.in