This Privacy Policy describes how we collect, use, store, and protect user information when you use our website, mobile application, or related services (hereafter referred to as the “Platform”). By accessing or using our Platform, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect limited personal information solely to connect users with independent service technicians and to improve service quality.

The information we may collect includes:

• Name

• Phone number

• Address / Area / Pincode

• Service-related details (TV issue, appliance problem, preferred time, etc.)

• Device or browser information (IP address, device type, basic analytics)

👉 We do not collect sensitive personal data such as bank details, card information, or passwords.

2. Purpose of Data Collection

Your data is collected and used only for legitimate service-related purposes, including:

• To share service requests with nearby independent technicians

• To contact you regarding your service request

• To improve platform performance and user experience

• To prevent misuse, fraud, or fake bookings

• For internal analytics and operational purposes

We do not sell or rent your personal data to any third party for marketing or advertising purposes.

3. Technician Interaction & User Responsibility

Our platform acts only as a service-connection medium. Technicians listed or assigned through the platform are independent third-party professionals.

For user safety:

• Users are strongly advised to verify the technician’s identity

• Users should request and keep a photo of the technician’s Aadhaar Card or valid government ID

• Service should proceed only after the user is fully satisfied with verification

👉 The platform does not take responsibility for any dispute, loss, damage, or misconduct during or after the service.

4. Data Sharing Policy

We may share limited user information only with technicians for the purpose of fulfilling the service request, such as:

• Name

• Contact number

• Service location

• Problem description

Apart from this:

• No data is shared with unauthorized third parties

• No data is shared for promotional use

• No data is shared without service-related necessity

Data may be disclosed only if required by law, legal notice, or government authority.

5. Data Storage & Security

We take reasonable technical and administrative measures to protect your personal information from:

• Unauthorized access

• Misuse

• Loss or alteration

However, users must understand that no online platform is 100% secure, and data transmission over the internet is done at the user’s own risk.

We retain user data only as long as necessary to fulfill service requirements or comply with legal obligations.

6. Cookies & Tracking Technologies

Our website or app may use cookies or similar technologies to:

• Improve site functionality

• Understand user behavior

• Enhance performance and load speed

Cookies do not collect personally identifiable information. Users can disable cookies through their browser settings if they choose.

7. User Rights & Control

Users have the right to:

• Request information about the data collected

• Ask for correction of incorrect data

• Request deletion of data (subject to legal or operational requirements)

To exercise these rights, users can contact us through the official contact details mentioned on the platform.

8. Third-Party Links & Services

Our platform may contain links or references to third-party services. We are not responsible for the privacy practices or content of such external websites or services.

Users are encouraged to review third-party privacy policies separately.

9. Limitation of Liability

By using our platform, you acknowledge and agree that:

• The platform is not liable for actions, behavior, or quality of service provided by technicians

• The platform is not responsible for any loss, damage, or dispute arising from technician services

• Users engage with technicians at their own discretion and responsibility

10. Policy Updates & Changes

We reserve the right to modify or update this Privacy Policy at any time without prior notice. Changes will be effective immediately upon posting on the platform.

Users are encouraged to review this policy periodically to stay informed.

11. Consent

By using our website or application, you explicitly consent to this Privacy Policy and agree to the collection and use of information as described above.

12. Contact Information

For any questions, concerns, or legal communication related to these Terms, you may contact us at:

📧 Email: contact@tvrepairdelhi.in